With Streams, you can deploy a feature-rich, consistent, globally accessible telephone service through your enterprise, connecting employees, customers and partners seamlessly.
Streams provides an integrated softphone that works on desktops and mobile devices. Streams also works with existing IP phones and analog devices, simplifying deployments.
INTELLIGENT CALL ROUTING
Automatically route calls to your mobile devices, set up sequence, blast or time-of-day routing, seamlessly re-route active calls to any device.
BUILT-IN TEAM MESSAGING/PRESENCE
Set up team rooms and share multimedia content to anyone, whether they are in your company or not. Show real-time presence with optional custom status.
SUPPORTS MOBILE DEVICES
With dedicated IOS and Android mobile apps, Streams lets you take all your communications and corporate content with you wherever you go on virtually all devices.
ENHANCED CALL RECORDING
Flexible call recording options with storage of both voicemail and call recordings in the cloud means you'll never run out of storage.
FULLY INTEGRATED CALL CENTER
Real-time monitoring of any agent with both ad hoc and scheduled reporting, set up sophisticated SLA/API monitoring with real-time notifications and customer services soars to new heights.
Silent listen, whisper and barge-in supervisory modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.
CUSTOMIZABLE WITH APPDESIGNER
Create complex customizable IVR and auto attendant applications with time-of-day and day-of-week scheduling that can also interface to your CRM or web-enabled database to create custom billing applications.
Enterprise-level features such as unlimited advanced queuing, multiple intelligent routing algorithms, customer call-back, priority-pull/push and agent transfer provide the flexibility your enterprise requires in a call center solution.
BUILT-IN UNLIMITED BUSINESS ANALYTICS
Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Unlimited data storage means you can review and compare performance over any time period.
ADVANCED COLLABORATION FEATURES
ONE-CLICK HD CONFERENCING (CONNECTME)
Initiate crystal clear HD video/audio conferencing with Streams' built-in ConnectMe service, either on the fly or on a schedule. Outlook calendaring integration included.
MULTI-MEDIA TEAM MESSAGING
Create unlimited team rooms and persistently share any content securely. Multiple Access levels and team room types give complete control on how people access the content.
INSTANT SCREENSHARE/WEB MEETING
Set up full web meetings with audio/video/chat and deskshare options. Even send live video streaming broadcasts.
INTEGRATED FILE SYNC & SHARE
Streams lets you share files and even folders of content securely with automatic versioning and instantly updated files. Streams is end-to-end HIPAA/HITECH compliant.
CONTACT US FOR YOUR VOICE OVER IP CONSULTATION TODAY